Elevio Integration Features

  • In-App Support Access: Provide users with in-app access to their support conversations with your team, enabling a full KCS-based flow.

  • Streamlined Conversation Reviews: Display which articles were used to resolve support tickets to enhance conversation reviews.

  • Knowledge Base Sync: Easily sync your knowledge base and support tickets with Elevio, allowing access to users via embeddables.

  • Desk.com Integration: Bring your Desk.com hosted content into Elevio, enabling users to manage their tickets in-app.

  • Freshdesk Sync: Keep your Freshdesk content in sync with Elevio, allowing user ticket management directly from your site.

  • Help Scout Connection: Integrate with Help Scout to incorporate your KB content, letting users manage support tickets from your site.

  • Groove Integration: Deliver Groove-hosted content in-app and in-context, facilitating ticket management without leaving your site.

  • Teamwork Desk Sync: Connect your Teamwork Desk account for users to create, view, and reply to support tickets from your site.

  • UserVoice Content Management: Manage content in UserVoice and sync it into Elevio for a cleaner experience, allowing user ticket management via the Elevio Assistant.

  • HelpDocs Powered Content: Sync your HelpDocs hosted content to enhance its power and context.

  • WordPress Blog Integration: Bring in content previously created on your WordPress blog into Elevio.

  • Real-Time Feedback: See customer feedback on your articles in real-time, pushed to your Slack account.

  • StatusPage Connection: Connect to your StatusPage account to display statuses within the Elevio Assistant, easily accessed by users anywhere on your site.

  • Chat Integrations: Open various chat windows from within the Elevio Assistant, including:

    • Chatlio
    • Chatra
    • Digital Genius
    • Drift
    • Freshchat
    • Intercom
    • LiveChatInc
    • Olark
    • Smooch
    • SnapEngage
    • Userengage
    • Tagove
    • Talkus

  • Hub Cards Creation: Create hub cards in Elevio from hundreds of sources.

  • Zopim Chat: Open Zopim chat window from within the Elevio Assistant.